The business value of IT should be the sole criterion for evaluating IT strategy and initiatives. The real business value delivered by IT is not captured in typical IT metrics - real value must be expressed in business terms and from the perspective of management and users.
Enterprises need to know the impact of IT investments on effectiveness, productivity and quality in terms of expense reduction, increased revenue, return on investment and economic value add. Measurements must therefore focus on the business results delivered, and business value quantified as a result of this process.
TPI's Business Scorecard is a powerful tool for Enterprise Strategic Management. It provides a management framework that allows IT partners to identify business needs and effectively demonstrate performance improvements aligned to the business' strategic and operational objectives. TPI's Business Scorecard measures in financial terms the IT and operational performance metrics that are required to achieve the targeted business value add.